FIELD TRIP

Acknowledgement…………………………………………………………………….i
Abstract………………………………………………………………………………..ii
Table of contents………………………………………………………………………1
1.0 Introduction: 3
1.1 Background to the study 3
2.0 Objectives of the study 4
2.1Overall objective 4
2.2 Specific objectives 4
3.0 Scope of the study: 5
4.0 Methodology: 5
4.1 Research design 5
4.2 Methods of data collection 6
5.0 STUDY FINDINGS, DISCUSSION AND ANALYSIS 7
5.1 DESCRIPTION AND ANALYSIS OF EXISTING TOURISM ACTIVITIES AND DESTINATIONS 7
5.1.1 TOURISM ACTIVITIES AND THEIR LEVEL OF DEVELOPMENT IN THE RURAL AREAS (KASESE AND KABAROLE) 7
5.1.1.2 Existing tourist attractions in the Region 8
5.1.1.3 Situational analysis for tourism development in the rural areas 16
5.1.2 DESCRIPTION AND ANALYSIS OF EXISTING URBAN TOURISM ATTRACTIONS. 19
5.1.2.1 DESCRIPTION OF EXISTING URBAN TOURISM ATTRACTIONS 19
5.1.2.2 SITUATIONAL ANALYSIS OF TOURISM DEVELOPMENT IN URBAN AREAS 27
5.2 DESCRIPTION AND ANALYSIS OF POTENTIAL TOURISM ACTIVITIES AND DESTINATIONS IN RURAL AND URBAN AREAS 30
5.2.1.1 Potential tourism activities Uganda. 30
5.2.2 POTENTIAL TOURISM ACTIVITIES AND DESTINATIONS IN URBAN AREAS (CAPITAL AREA ZONE) 34
5.3 A COPMPARATIVE ANALYSIS OF RURAL AND URBAN TOURISM ACTIVITIES AND FACILITIES 38
6.0 DEVELOPVING CULTURAL TOURISM IN KABAROLE 38
6.1 Introduction. 39
6.2 Definition of cultural tourism. 39
6.3 Need for cultural tourism in Kabarole. 39
6.4 Objectives of developing cultural tourism in Kabarole district. 40
6.5 Income generating opportunities for cultural tourism. 40
6.6 Tourism facilities needed for cultural tourism development. 43
7.0 TOURISM MARKET PLAN FOR CULTURAL TOURISM IN KABAROLE DISTRICT 44
7.1 Introduction 44
7.2 Marketing objectives. 44
7.3 Target markets / market segments 45
7.4 Market analysis for cultural tourism. 45
7.5 Marketing channels 47
8.0 SUMMARY CONCLUSIONS AND RECOMMENDATIONS 47
8.1 Conclusions 47
8.2 Recommendations 48









1.0 Introduction:
1.1 Background to the study

Tourism is one of the largest service industries that are estimated to contribute over US $ 500m annually. It has played an important role in social cultural and economic development of nations the world over and has sustained the livelihoods of many individuals that employed under several sub sectors like travel and transport, accommodation, banking insurance among others.

The tourism industry in Uganda has been growing steadily over the past two decades that has made it one of the leading export sector and foreign exchange earner in the country. This growth has been manifested in the ever-increasing tourism arrival and consequently tourist receipts.
The tourist arrival increased from 78,061 in 1992 rising up to 129,528 in 1994,192,755 in 2000, 304,656 in 2003 and rising as high as 512,379 in 2004

The rising numbers of tourist arrivals have made different sub sectors of the economy to get involved in research, developing and marketing of tourism products and still more of these are needed.

From this there fore, the students of Bachelor of tourism Makerere university carried out the field research trips to find out the tourist attractions, activities and services , potentials in the destinations, to create new products and establishing the means of how these products can be packaged and marketed.

The western Uganda was chosen because it being in the rift valley zone, has highly endowed natural and cultural resources ranging from climate, forests, rivers, hills, mountains national parks and game reserves that act as major pull factors to the Ugandan tourists

The central Uganda was chosen because it is where the incoming tourist land first before they travel to the upcountry attractions. There fore it is in the central region that the tourist will get information on transport accommodation and the tourist attractions

2.0 Objectives of the study
2.1 Overall objective

The major objective of the field study was to acquire skills in developing tourist destinations marketing the tourism products and getting acquainted with tour guiding and interpretation of natural and cultural resources.

2.2 Specific objectives

• To find out the tourist resources that are found both in the both the rural and urban areas.
• To find out the distances between the major attractions and the neighbouring towns
• To find out the tourist potentials and how they can be developed and incorporated in the traditional tourism circuits.
• To find out the tourist activities in the destinations and the facilities and how they can be developed for tourism.
• To find out the relationships between tourism and the environment in both rural and urban areas of Uganda.





3.0 Scope of the study:

The study was carried out the specific places in western Uganda in the districts of Kabarole and Kasese for rural zones and the central region in the districts of Kampala, Mpigi and Jinja.
The research study also involved identifying the tourist activities and attractions of the destinations visited, establishing the tourist potentials, carrying out the situational analysis that is Strength, Weaknesses, Opportunities and Threats (SWOT) analysis it also involved the tourism product development and repackaging and carrying out the tourism market plan for the selected destination, product activity or potential.
.
4.0 Methodology:
The methodology involved the research design the methods used in the data collection
4.1 Research design

The research design involves the type of data that was collected. The research involved the use of both qualitative and quantitative methods. The qualitative data involves the description and statement of the facts the way they are in the areas visited. On the other hand, quantitative method involves the use of figures and tables in the description of some attractions and activities in the areas visited.
For the matter of convenience and effectiveness both qualitative and quantitative methods were used during data collection.





4.2 Methods of data collection
A number of methods were employed during the course of data collection and during the data coding analysis and interpretation.

4.2.1 Observation

The observation method involved the use of human senses especially the sight. The researcher used the method by looking at different attractions and activities like the lakes, birds and animals in different destinations visited.

4.2.2 Oral interview

The oral interview was used where by the researcher was trying to ask different tour guides and service owners in the areas that were visited.

4.2.3 Open group discussion

The discussions were carried out by the researchers in different groups in trying to understand more about the activities and identifying the potential of the places visited and also with people at the destinations.

4.2.4 Data coding
After the data was collected from the field, the researcher started organising the data by removing the irrelevant information that was also collected from the field

4.2.5 Data analysis
The data was organised and the researcher started looking for the relationships between different phenomena.


4.2.6 Photography
The researcher took some photographs from the field including the ones for attractions in the areas that were visited.

5.0 STUDY FINDINGS, DISCUSSION AND ANALYSIS
5.1 DESCRIPTION AND ANALYSIS OF EXISTING TOURISM ACTIVITIES AND DESTINATIONS

5.1.1 TOURISM ACTIVITIES AND THEIR LEVEL OF DEVELOPMENT IN THE RURAL AREAS (KASESE AND KABAROLE)

5.1.1.1 Introduction:

Kabarole district is found I western Uganda and is bordered with Kasese in the South,Kamwenge in the south east, Kyenjojo in the east and Bundibugyo in the west, Kibale in the north east. It is approximately 200km from Kampala city. It as a bimodal rain fall distribution in March – may and September- December that ranges from 1000-1800 per annum.
Kasese district is also found in the western Uganda bordered with Bushenyi in the south Kamwenge in the east, Kabarole in the north and Democratic republic of Congo in the west. It is about 427km from Kampala city and has the altitude of 1700-5019m above the sea level.

These areas having been endowed with the favourable climate, altitude and fertile volcanic soils have a large number of attractions that range from the landscape, flora fauna and the cultures of the people of that place.

5.1.1.2 Existing tourist attractions in the Region

5.1.1.2.1 Natural resources
Primates
There are a number of primate species that are found in Kabarole region. Kibale forest has the highest number of primates in east Africa totalling 13 species out of the 20 in Ugandan forests that has the highest density in the world. The primates include the chimpanzees, colubus monkey, red-tailed monkey paidmed monkey, blue monkey, the rare l’Hoesti monkey, bush babies and pottos and the grey-checked mangabay.

Primate tracking has been developed in Kibale forest especially chimpanzees that involve 8 people the go for tracking every day. This is dove on the habituation families to ensure the ecosystem in Kibale forest.

Birds
There are a number of birds in Kibale forest, Bigodi wetland and in Queen Elizabeth national park.
Kibale forest has over 335 species out of 1000 species that are in Uganda that include yellow-spotted nicator, yellow-numped tinker bird, great blue turaco, crowned eagle, black bee-eater and green breasted pita.
Bigodi wetland also knick named “The Home of the Great blue Turaco has a number of birds of about 200 species that have been listed like the black- billed Turaco and the white- spotted crake.
Queen Elizabeth national park also has about 628 species and of which many can be found on the Kazinga channel and Maramagambo forest. These include pied kingfisher, yellow-billed stork, spar-winged plover, African jacana, black crake, great cormorant, African pied wag tail, grey parrots black and white casqued horn bill an the Egyptian goose.
Around Amabere ga Nyinamwiru there are birds like Verreaux’s eagle, Rwenzoris Turaco, Aquile Verreauxil among others.
These have made the tourism activities in the areas possible like bird watching both on water and the forests.

Water birds along the Kazinga channel










(Source: from the field)

Butterflies:
There is a high diversity of butterfly species in the region where Kibale tropical rainforest has over 250 species including the Red grader. Maramagambo forest also has species like Green patch swallow tail and the blue policeman.

Flora
The place has the rich diversity of plant life like Kibale forest, Maramagambo forests among others. Kibale forest has about 333 species of trees among which is Wambughia ugandasis, elephant bear-tree, Naked Adam and Eve and other medicinal plants.
There is a lot of thicket that catch ones eyes as he along Queen Elizabeth national park. Most of these plants act as medicinal plants. Generally, Kibale forest national peak has 77% that is covered by trees and the remaining 23% being bush, grassland and swamp.

Activities like forest walks and nature walks, primate tracking, bird watching, butterfly watching and ecotourism activities have been carried out in the areas.
Other mammals
Kibaale forest has other fauna apart from primates having 70 species of mammals out of 310 in Uganda excluding the bats. These include forest elephants that are smaller than other elephants, Buffaloes, Giant forest hog, antelopes, bush pigs and Duikers.
Queen Elizabeth national park has a large number of animal species of about 95 recorded species the most common ones being the climbing lions, leopards, African elephants, hyenas, Dwarf galago, striped polecat, White-tailed mangoose, and African golden cat.
There has been different activities developed due to the existence of these animals like game drives, forest walks and nature walks and launch cruises for the case of the aquatic animals.

Elephants in Queen Elizabeth National Park










Source: from the field

Water bodies
In the queen Elizabeth national; park, there are the common Lake Edward and George that are joined by the Kazinga channel and Kamiranjojo in Maramagambo that is 320m deep. One can also see Lake Nyamunuka on the way to Mweya safari lodge, crater lakes like Nyamusingiri and Kyashandura.
In Kabarole, there are widely spread crater and lava dammed lakes with the largest number of 62 in Uganda. Some of these lakes can be seen in Nyakasura, Rweihamba and Kansenda areas and around Ndali lodge. In Nyakasura near fort portal town on Kyeganywa hill, one can have a close look at Ekigere (explosion crater), Akaigodi (caldera), Wabikere (explosion crater) and Saaka which is a lava dammed lake.
There is also river Dura and Mpanga in Kibale forest that flows into Lake George.

Therefore activities like sport fishing, boat rides or launch cruises, swimming, bird watching, scenic viewing among others have been developed due to the presence of these water bodies.

Landscape
Kabarole has many rolling hills that give a good view to the crater lakes for example the Kyeganywa hill in Nyakasura and other hills like where Ndali lodge is situated. Near fort portal town is the Kabarole hill where the Omukama’s palace of Tooro kingdom is built that can give the panoramic view of fort portal town.
Most of these hills are the ones that were formed as a result of vulcanicity. In Kasese, one can have a view at the foot hills of Mt. Rwenzori that provide the scenic beauty to the tourists.
The undulating landscape of the area has made it possible for the activities like hill hiking or hill climbing, scenic viewing, and the village walks that are organised to some of these sites.

Water falls
The Nyakasura falls that are about 3km from fort portal town also provide a good view and the eye catching experience. The falls are about 10m high that form a small lake down. The falls are then joined to river Kamutebi that has its source in the Rwenzori Mountains after which the water flows into river Mpanga and then pour their water into Lake George.
The falls provide good scenery to the area that attracts most of the tourists in the areas like Nyakasura.


Stalactites and stalagmites (Amabere)
These are the most important features in Kabarole. The stalactites (hanging breasts)and the stalagmites (bottom breasts) are formed the water on the hanging features passes through the limestone rock and dissolves the calcium carbonate content that are deposited on the bottom of the caves and with time, they form the boob-like features that are referred to as Breasts (locally meaning Amabere).
The dropping water mixed with calcium carbonate that is greyish in colour is referred to as breast milk. When these features grow over a long period of time, they join to form the supporting features that are known as the pillars.
Many tourists have been attracted to the place to see the geographical formations in the cave that adds on the scenery of the place. It also provided the cultural experience as people listen to the stories behind them.
Stalactites and stalagmites (Amabere)







Source: from the field


5.1.1.2.2 Cultural attraction
The Tooro kingdom palace
The palace that is also called Karuzika found on Kabarole hill in fort portal town is the official home of the Omukama of Tooro kingdom.
In 1836 Olimi Kaboyo the son of Kyebambe II Nyamutukura of Bunyoro rebelled against his father and set up Tooro kingdom. Karuziika was built in 1912 by Omukama Kyebambe but was destroyed in 1966.

However in 1995, there was the restoration, rehabilitation and renovation of the palace by the Libya’s president Gadaffi. The kingdom is also the one that has got the youngest leader in the whole world.
Apart from the palace, the place has attractions including cultural huts, traditional regalia and the royal drums that are sounded during the coronation of the Omukama.
The activities like the cultural walk around the palace have been developed as the tourist view different other attractions on the site apart from the palace.
The Karambi tombs
The Karambi tombs are located in Karambi sub-county 3miles from fort portal town. It is the burial ground of the Tooro kings and the members of the royal family. There are the burial grounds of the 3 former kings and these are Omukama Kyebambe Kasagama (1891-1928, Kamurasi Rukidi Mpuga (1928-1966), and Patrick David Mathew Olimi Kaboyo (1966-1995) the father of the current Omukama of Tooro kingdom.

Inside the houses of the resting places of the kings are the regalia of all the kings that include the drums, flutes, beads, smoking pipes, milk pots spears, animal skins, crowns and the knives. Every king is taken with his belongings because they have a belief that the kings do not die but move to another world where they will be used.
The relatives of the king or members of the royal family’s tombs are not sheltered and they include the ones for queens, princes and the princesses of the kingdom.

The sightseeing and the nature walks are carried out on the site that is guided by the cultural guides of the Batooro.

The arts and craft
The arts and crafts that reflect the culture and authenticity of the Batooro and Tooro kingdom are found in various craft shops in fort portal town that are mainly sold to the tourists. These craft are made especially by women such as Ruhingo women group and the crafts normally made include baskets, clothes mats, spears and the balls that are made of banana fibres illustrating the sports of the kingdom.
The tourists are given the chance of looking at the crafts that are made of local materials and also participate in the buying of them as the souvenirs.

The dressing:
The Batooro have their unique ways of dressing that are used on different occasions for example the back cloth that shows how the early Batooro used to dress before the use of dresses. For the traditional occasions, the women put on Eshuka and the Ekitambi while the men put on Kanzu that symbolise the authenticity of the Batooro.

Traditional Events
The Batooro also have the traditional events that take place like Empango day which is the coronation day that is celebrated on 12th September. The traditional dances and music are organised and preformed and the traditional drinks are prepared. All these are done and aimed at respecting and maintaining Tooro culture.





5.1.1.2.3 Human based attractions
Tea plantations
Tea being the major cash crop in the area, it has attracted a number of tourists in there including the researchers. Some people go to the tea plantations or estates to observe how tea is picked from the large estates, and how it is processed for human consumption.
The nature and guided walks are carried out by the tourists around the plantations and farms.

Mweya safari Lodge:
It is one of the biggest hotels in Queen Elizabeth national park and people go there to see how it was built using the local materials like wood and its location on the peninsular of Kazinga channel.
It provides the accommodation facilities to the tourists and good scenery to the rest of the national park’s vegetation and the animals that normally visit the area.
There is also Jacana lodge in Maramagambo forest that was built on the shores of Lake Nyamusingiri. It provided a good view of Lake Nyamusingiri and the surrounding forests. The nature walks, bird watching, primate tracking and the village walks are also arranged on the lodge with the trained guides.

Ndali lodge also built on the hill the gives the view to some of the crater lakes in the region. It also provides the good view to the crater lakes and the differing vegetation that surround the lodge.

Virika hospital that is the biggest in Kabarole which is built of wood that gives it a unique architecture from other structures around. This provides the tourists with the good view of the whole place and the architecture of the hospital.

Virika church that is a few kilometres from fort portal town also has a unique shape and architectural design that attract the tourists.

Hima cement factory that is found a few minutes drive from Kasese town on Kasese- fort portal road is also visited by the tourists as they have their way to queen Elizabeth
National park

The Kilembe mines where copper ore used to be mined also attract the tourists into the area. These days there are other activities that take place at the site including the metal work shop where different metals are welded and made.
The tourists carry out activities like nature guided walks to the areas where copper ore was mined and even inside the tunnels. The tourists are also taken to the workshop where many activities like welding take place.
Hydro electricity power generation on river Mubuku in Kasese also attract the tourists to see how the power is generated and the processes involved which provides power to the mines and the neighbouring areas.
5.1.1.3 Situational analysis for tourism development in the rural areas

STRENGTH
High species diversity which involve the flora and fauna both in the protected areas like Queen Elizabeth national park and Kibale Forest National park and outside these protected areas
Good scenery because of the varying undulating landscape with the hills, lakes, rivers, lakes and the vegetation.
Small numbers of tourists or the absence of mass tourism that make the areas to maintain their natural beauty that has favoured ecotourism and cultural tourism in the area.
Culture because Kabarole and Kasese areas have the cultures that have not been eroded away by the modernity and therefore maintaining the authenticity like the Tooro kingdom.
Hospitality in a way that people in those areas are welcoming to the visitor that can be exhibited in the services they provide to the tourists and welcoming the idea of tourism development.

WEAKNESSES
Lack of enough tourist experience as some areas have not been receiving the big number of tourists and therefore the services they provide are not to the international standards like in the accommodation sector.

Low conservation education in a way that in some area people have not been educated about the need for the conservation of the environment. Therefore they have used the tourist resources for their own benefits.

Carrying capacity determination; there has been no measure put up to determine the level of carrying capacity as people may be few but cause harm to the environment and a large which may have no effect to the environment.

Verminism where the animals escape from the protected areas and attack the neighbouring communities that creates resentment of tourism by the host communities.

Inadequate infrastructure in terms of roads that link the protected areas and the tourist attractions which are poor and impassable especially marrum roads during the rainy seasons

OPPORTUNITIES
Steady growing market where tourism is moving from the mass tourism to the more specialised forms of tourism like ecotourism and cultural tourism that Uganda can utilise.

Existence of potential tourism product as most of the resources is not yet exploited for tourism development like because of inadequate technology.

Existence of community based projects that are capable of protecting and conserving the environment for the future generations like the Bigodi projects.

THREATS
Encroachment due to the fact that some people do not realise the need for the conservation of the resources for tourism, others encroach the areas because it is the source of their livelihoods like in terms of medicines and the wild meat and others because of the cultural influence.

Uganda's poor image that was caused by the political turmoil of the Amin’s regime and the instability that has been affecting different parts of the country like the Northern part.

Poor waste management in the destination areas like within the hotels where the waste is channelled into the water and management of the polythene bags that are dangerous to the environment.
Poor investment climate where the investors are charged high taxes and even no incentives given to encourage the new ones and the ones that are established are of small scale













Summary of the SWOT Analysis for tourism development in rural areas
Strength Weaknesses
• High species diversity
• Small numbers of tourists
• Good scenery
• Culture
• Hospitality • Lack of enough tourist experience
• Low conservation education
• Carrying capacity determination
• Verminism
• Inadequate infrastructure
Opportunities Threats
• Steady growing market
• Existence of potential tourism product
• Existence of community based projects • Encroachment
• Uganda's poor image
• Poor waste management
• Poor investment climate

5.1.2 DESCRIPTION AND ANALYSIS OF EXISTING URBAN TOURISM ATTRACTIONS.

5.1.2.1 DESCRIPTION OF EXISTING URBAN TOURISM ATTRACTIONS
The discussion will involve the attractions and activities that are found in the capital area zone that is the areas of Kampala, Jinja and Mpigi districts. These attractions include the following;

a) CULTURAL ATTRACTIONS

Kasubi tombs
The Kasubi tombs are situated 5 km from the Kampala city on Hoima road. The cultural site involves the tombs of the former Kabakas' tombs of Kabaka Mutesa I, Ssekabaka Daudi Chwa, Ssekabaka Daniel Mwanga Basamula and Sir Edward Mutesa II.
The site also has various attractions that include the following;
• Muzibu Azaala mpanga which is the big grass thatched house measuring 14m in diameter where the Kabakas were put to rest. Muzibu azaala mpanga has 58 pillars in it symbolising the clans of Buganda.

Muzibu azaala Mpanga Spears and Pictures of Ssekabakas

Source: From the field
• Other huts of the wives of the Kabaka (Abazaana) that are also round but iron roofed also can attract the tourists.
• Agricultural farms that involve the banana plantations and other cash and food crops of the Baganda.
• Arts and crafts that are displayed and sold to the tourists as souvenirs made of local materials like baskets, mats and bags in different sizes and shapes.

NAGALABI BUDDO CORRONATION SITE
The site is found on Nagalabi hill a few kilometres off Kampala- Maksaka road. The place is important for Buganda kingdom because it is the coronation site for the kings of Buganda. There are various attractions on the place that include the following;
• Nakibuka (will I really jump it?) which is an anthill where Kintu stood and announced after Bemba had been killed. The same ant is important today because it is where the Kabaka sits during coronation. During the coronation the anthill is covered with the backcloth, lion and leopard skins.
• Bwanika house. After the coronation of the new king at Nakibuka, he is shoulder lifted and taken to this house by the Buffalo clan to receive the powers and blessing of the forefathers.
• Mboneledde (I have learnt) which is the tree that was acting as the kabaka’s court. It named because after forgiving the wrong doers , they would say that they are forgiven
• Buganda house which is the iron roofed hut where Bemba and Kintu were born. After the coronation of the new king first sleeps in this house for a few days.

The Buganda House










Source: from the field


KATEREKE PRISON DITCH
The site is 16 km west of Kampala. Kabaka Kalema (1888-90) was a Muslim who reigned at a time of religious strife. He had succeeded his brother, Kiwewa (1888), who had himself, succeeded his younger brother, the deposed Kabaka MwangaThe ditch measuring 70m wide has the surrounding ditch that was dug up to 30 feet under the powers of Kabaka Kalama which acted as the prison for the princes and princesses. They were imprisoned and were later burnt because they disobeyed his orders. The Baganda still go to the ditch for spiritual healing and blessing.

b) NATURAL ATTRACTIONS
The zone being along the equator has dense vegetation mainly that support the animal life. The major natural attractions include the following;

SOURCE OF THE NILE
The source of the Nile found three kilometers off Nalufenya Road in Jinja was first discovered by John Hannington Speke in 1862 when he named it Rippon falls after the president of the Royal Geographical Society in London. Standing on one side the tourist may be able to view the Napoleon Gulf and on the western bank is an Obelisk making the spot where Speke stood 4 hours when he saw the source of the Nile.
The place offers the good scenic beauty of the place and the flow of the Nile, bird watching of the water birds and also the cultural performances of the orphans.

BUJAGALI FALLS
There is one km of raging white water is10km north of the Kyabazinga Roundabout. These are the spectacular falls where the water moves at the high speed passing through the rocks. The falls provide a good scenic beauty of the place and offer the activities like diving, white water rafting and bunggy jumping near the falls around Jinja Nile Resort.
There is also a mythology about the falls for its spirits with in and around the place where one can get interested in listening to those stories.







Bujjagali falls











Source: From the field

CROCODILES
The Uganda Croc farm Ltd in Buwama, Mpigi district has a large number of crocodiles amounting to 3000 with the oldest which is 64 years which was captured from Bugiri district. The farm rears the crocodiles mainly for commercial purposes like getting meat and skins though other activities like tourism and research are also carried out. The proximity of the farm provides the view of Lake Victoria.

MPANGA CENTRAL FOREST RESERVE.
The tropical rain forest is found in Mpigi district.37km from the city centre of Kampala, 3km from Mpigi town and 1km from Kampala- Masaka high way. The forest has a large number of attractions including the tree species like Celtis species, ficus species and mahogany. It has primates especially Red- tailed monkeys, Black and white colubus and nocturnal like bush babies. There is a ray of birdlife including the Ross’ Turaco, Grey parrot, Hornbills and Cuckoos. It also has butterflies and moths ..
These support activities like forest walks and forest exploration , bird watching and identification, primate tracking and butterfly identification.

C) RELIGIOUS ATTRACTIONS:

UGANDA MARTYRS SHRINE-NAMUGONGO
The shrine is ssituated 12km to the northeast of Kampala, off the Jinja Road. The impressive shrine commemorates 22 Ugandan Christians burnt alive in 1886 on the orders of the Kabaka Mwanga II of Uganda. The place has the major attractions that include the following;

The shrine
The architecture of the shrine was done by Dr. Dan hinder. The shrine stands on 22 pillars depicting 22 Uganda martyrs that were killed from there. The shape of the shrine resembles the traditional huts of the Baganda and is decorated with the sculptures and paintings of the martyrs like the one of St. Charles Lwanga baptising Kizito.


St. Lwanga baptizing Kizito The Uganda martyr Namugongo shrine









Source: from the field



Uganda martyrs pond
This is a small man-made lake where the executioners were washinkg the hands from after killing meaning that it was not the ones to blame but rather orders from the king. The water is believed to have the spiritual and healing powers and many people go there to fetch the water. It is also where the commemoration takes place every 3rd June every year.

Relics
This involves the part of the tooth of St. Charles Lwanga who was the first martyr to be burnt. This attraction is found at the alter which was consecrated by the 1st pope Pope Paul VI on 2nd August 1969 to come to Uganda.

Surrounding green environment
The area has green environment where the pilgrims go for camping during the events and are used fro camping.

Events
Every 3rd June every year people from all over the world go to the shrine to commemorate and remember the death of the martyrs and innocent souls.

BAHAI TEMPLE
The Bahai house (Mashriqu’l-Adhkar in the Bahai writings meaning the house of worship) is found in Kikaaya hill 6km from Kampala on Gayaza road represent the Bahai houses in African continent. The temple has a number of attractions that include the following;

Architectural design
The structure and design of all the 8 temples in the world is the same. They are built having 9 doors on 9 sides representing the first and major 9 religions in the world.


Bahai Temple











Source: From the field

The green environment
Surrounding the temple are the trees of which some were planted and others natural. Some area was reserved as a strict nature reserve. There are flowers made in a good design like the ones in form of a star which is the symbol of the Bahai faith. The area restricts the picking of flowers and plants, drinking of alcoholic beverages and the use of intoxicating drugs because of being the religious place.

THE HINDU TEMPLE (MANDIR)
This enormous building is right in the city centre on Sikh Street. The Mandir is the Hindu name for the place of worship or prayer. The temple provides the tourists with experience because of its attractions
The unique architecture
The Mandir is built in the unique shape in the Hindu form. The construction involves the use of only stones and bricks but with out the steel bars. It also has the steps moving there meaning that as one moves from step to step, then he or she leaves behind the sin and reaches near God when holy.
The Hindu Temple (Mandir)










Source: From the field

The paintings and sculptures
The Hindus believe that God is with in the human beings that is the high priest. There are pictures of all the Mandirs in the world, the founder of the Hindus, the “god” and his followers.

Symbols and signs
The Hindus have their own unique symbol that is put on their foreheads as the sign of holiness as the Christians use the cross.

Events
The Hindus have different events that are celebrated including the 12 festivals that are celebrated every month, the Hindu celebrations that take place in November every year celebrated by all the Hindus in the world and the birth days for the high priests.

d) The man-made attractions in the urban areas include the Lugard fort that is found in Old Kampala near the city centre, the different hotels like Jinja Nile resort in Jinja near the source of the Nile and Bujjagali Falls offering different types of accommodation to the tourists.

Cottages at Jinja Nile Resort
















Source: From the field

5.1.2.2 SITUATIONAL ANALYSIS OF TOURISM DEVELOPMENT IN URBAN AREAS

STRENGTH
Attractive urban environment that is has many activities including trade, administrative functions and many entertainment centres that facilitate the tourist activities in the city and the surrounding areas.
Location where by the area is located near the main international airport that makes the distance to the attraction s near and even the services are mostly concentrated in this region
Popular events which are carried out around the city like the independence days that are celebrated at Kololo airstrip and Uganda martyrs celebrated at Namugongo every year.

Friendly and hospitable people who are involved in the provision of different services in the hospitality industry like the provision of customer care.

Knowledgeable staffs like the tour guides and the hotel managers who provide accurate information to the tourists in the areas of attractions.

WEAKNESSES
One-day visit destinations where the destinations in the capital area zone can be visited for only one day and therefore there are no stays at the destinations and hence little income is generated from them.
Inadequate investment in marketing due to the fact that Uganda has created little awareness about the existing tourist resources which can be developed for tourism.

Inadequate planning where by some facilities and activities are poorly planned in some areas like not matching with the surrounding environment.

Inadequate entertainment as there are few facilities that offer the entertainment services with in the city.

OPPORTUNITIES
Investment in facility provision is still at a low level and the industry is dominated by the small scale and medium scale enterprises that provide the cheap services.

Cooperation between stakeholders as all the stakeholders like the government, private sector, tour and travel companies and the donors work together towards the development of the tourism industry.

Information provision is very high because of the technology era through the internet, tour operators, word of mouth that makes it possible to get enough information about the attractions every where in the world.



THREATS
Poor image of Uganda that was brought about by the political instability in the country and the insecurity in the 1970s during the Amin’s regime.

Limited accessibility to Uganda as there are no direct routes to Uganda that limits its accessibility to the international tourists.

Inadequate marketing because there has been weak marketing strategies and techniques that have been applied in the marketing of the destinations.

5.2 DESCRIPTION AND ANALYSIS OF POTENTIAL TOURISM ACTIVITIES AND DESTINATIONS IN RURAL AND URBAN AREAS

5.2.1 DESCRIPTION AND ANALYSIS OF POTENTIAL TOURISM ACTIVITIES AND OPPORTUNITIES FOR THEIR DEVELOPMENT IN RURAL AREAS
5.2.1.1 Potential tourism activities Western Uganda.

The areas have a number of attractions and tourism resources that are not developed. These can be developed in different activities that include the following

Farm tourism.
Kabarole and Kasese have a lot of crops that like tea, bananas and the maize and livestock that is also reared in the region. That traditional and modern methods of farming are used that can attract the tourists into the areas.






Water-based activities:
The areas being endowed with a large number of water resources like lakes and rivers and the water alls. Different activities can be developed including boat racing, sport fishing, swimming, diving and canoeing.

Nature study:
Kabarole and Kasese have many natural resources like Kibale forest and Maramagambo forest. It can be developed to facilitate those who are interested in nature and learning about the ecology of both flora and fauna in the area

Camping:
Areas like Nyakasura have the good grounds the camp sites. For the recreational and existential tourists and spend an over night in the area.

Cultural experience:
The areas have a wide range of cultures like the Banyankole, Batooro, Banyooro, Bakiga, and Bamba among others. These different cultures have different music, dances drama, folklore, story telling, artefacts and festivals. All these can be organised and packaged for the holiday makers.

Mythology:
There are different features especially in Kabarole that have their myth and stories behind them. The 4 lakes in Nyakasura are believed to be the foot steps of the goddess Nyinamwiru and they are;
o Ekigere (foot) is the first step (350m deep). People believe that the voices of the people and animals are heard from there and also go for the healing and blessings.
o Wabikekre frogs) is the second footstep and was named so because it has many frogs.
o Saaka is the third foot step which is helpful in fishing and providing water for domestic use.
o Kaitabalongo is the 4th foot step that is between Kyeganywa hills. It is where the wrong doers would be thrown.
o Stalactites and stalagmites in Nyakasura caves are believed to have been the breasts of Nyinamwiru that were cut off after she had given birth to Ndahura.

Heritage:
For the leisure and cultural tourists, heritage can be developed that can archaeology, architectural design, history and peoples’ ways of lives. These can be enhanced by the presence of the Tooro kingdom palace, Karambi royal tombs and listening to the stories about the history of Tooro kingdom.

5.2.1.2 Situational analysis for potential tourism development in the Rift valley zone

STRENGTH
Unique heritage:
The unique cultures of the people in the region especially the Batooro and the information about the Tooro kingdom and its first kings.

Topography:
The area having a large number of hills, lakes and rivers can help develop different activities like scenic viewing and hill hiking.

Natural environment
The place has some unique species of flora and fauna that may not be found anywhere in the world.

WEAKNESSES
Inadequate planning:
The planning for the tourist activities especially at the district and local level is still inadequate that makes most of the resources and activities to be under exploited.

Local and small-scale enterprises:
Uganda’s tourism industry in general is dominated by the Small-scale and Medium Enterprises (SME) that limit the rate of expansion of the tourism industry.

Low participatory management:
The local communities have not developed the high need of involvement in the natural and cultural resource development but instead some start encroaching on the resources for their own benefits.

Inadequate infrastructure:
Still few facilities exist like accommodation at Nyakasura that has only one Banda that accommodates only 6 people. This limits the number of tourists that would wish to have an over night at the site.

OPPRTUNITIES
Open access to the international markets:
Tourism being the fast growing industry in the world, the tourists came from all the corners of the world to the peal of Africa. Having that opportunity, western Uganda can sell to all the tourists.

The absence of mass tourism:
There are still numbers of tourists in the major destinations in the western this makes the environment to remain in the natural that encourages ecotourism.

Increased interests of the local people:
As a result of conservation education, the local communities have come to appreciate nature and advocate for its conservation. This has been done through the formation of community based projects like the ones in Bigodi area.



Marketing:
Uganda has advertised both national through the local television sows and programs and international through CNN as “Uganda gifted by nature” and through the websites like www.visituganda.org. This has increased the Uganda’s sales and tourist arrivals in the past few years.

THREATS
Low levels of income for the local people.
Many people in Uganda lie below the poverty line meaning that they can afford establishing the businesses for the tourists. This makes them to look at tourism as a threat instead of a blessing.

Inadequate funding:
Different tourism establishment and attractions lack enough funds to run them especially the government that gives little funding to the tourism sector. This leaves most of the resources to remain unexploited

5.2.2 POTENTIAL TOURISM ACTIVITIES AND DESTINATIONS IN URBAN AREAS (CAPITAL AREA ZONE)

5.2.2.1 Potential Tourism activities in urban areas

Urban night life
Kampala being the safest cities in east Africa has a lot of entertainment during the night including the cinema halls, disco theques and theatres. This can provide an opportunity to the recreational tourists who may want to gain experience.

Shopping
Kampala has a number of markets that sell different products like St. Balikuddembe, Nakasero and Kiseka markets. These markets can sell foodstuffs to the tourists and souvenirs like drums, mats, smoking pipes, water pipes, shields, calabashes and back cloth. The tourists can also get involved in the purchase of these items can also be found along Kampala- Masaka road

Religious tourism
The Uganda martyrs Namugongo is well known religious site where the martyrs were executed. Story telling can be promoted on how they were killed and how. There are other sites where the martyrs were killed including Mengo, St. Balikuddembe, Mityana and Munyonyo. Other religious sites that can be integrated in the religious circuit are Namirembe cathedral, for Anglicans, Old Kampala mosque that hosts about 1500 people, the Hindu and Bahai temples.

Monuments and heritage tourism
These may include looking and visiting the memorial and historical sites like the constitutional square, Queen’s tower and clock, the Uganda museum and the British Fort established by Captain Lugard in 1890. The existing building was built between 1908 and 1910, and was the seat of British government for many years.

Cultural tourism
Nagalabi coronation site and other related cultural sites like Sezibwa, Bagalayazze, Katereka, Kanyange and Wamala can be integrated in the tourism products offered to the tourists. The Kasubi tombs which was nominated under the World Heritage List has the opportunity of attracting the tourists from all corners of the world. Other important attractions can involve Buganda parliament, Kabaka’s palace at Mengo and Kabaka’s lake. If all these are well packaged they can attract more tourists within this zone.







5.2.2.2 Situational analysis for potential tourism development in urban areas

STRENGTH
Outstanding beautiful built sites that have the unique architecture like the ones built using the local materials reflecting the authenticity of the cultures.

Location as it can be easily accessed by the tourists from different countries like Kenya, Tanzania and other countries as the city is served with many transport routes which enable tourist movement simple.
High quality conserved heritage and the history of different cultures that are exhibited in the kingdoms that exist and their cultural resources like the Kasubi tombs and the Kabaka’s palace.
Well preserved reminders of the lifestyle and history like the ways people cultural wear including materials like the back cloth and the traditional huts.

Friendly local people who cooperate in the provision of services to tourists that help in the planning process.

WEAKNESSES
Inadequate research that has been carried out by both the public and the private sectors on the customer needs and wants.

Seasonality of the tourism industry where by there are low tourist arrival during the off-peak season and high arrivals during the peak seasons which brings problems during the planning process.

Private ownership of some sites that makes it very expensive because the owners will try to maximize the profits from these sites.

Inadequate service delivery by some service owners especially in the hospitality industry where the major focus is on the customer satisfaction.

OPPORTUNITIES
Investment in accommodation because different people have been encouraged to invest in the accommodation sector that can increase of the visitor stays on these destinations.
Re-branding of Uganda where by Uganda has been marketed using a new name of “Uganda gifted by nature” that can increase on the awareness and motivating tourists to come and discover what Uganda has to offer to the tourists.
Domestic tourism has increased as the people have come to appreciate and embrace the tourism industry as may help in the economic development of the country and the conservation of nature and culture.
Better facilities and services which are provided to the tourists of which some are of the international standards catering for the psycho-centrics and the midcentrics.

THREATS
Poor waste management and disposal especially in the slums and the hospitality establishments like hotels and restaurants.

Insufficient financial resources that are needed to carry out market research and analysis which may an important tool in the planning process.

Urbanization that is growing at a high rate with its associated problems like crimes and prostitution may cause insecurity to the tourists. It has facilitated the cultural erosion as people run way from their responsibilities hence neglect of culture.

Government policy and the legislation on the tourism industry which may not be favorable and inadequate funding of development.

Lack of proper planning at district levels which makes planning at the national level unreliable as it caters for a larger area.

5.3 A COPMPARATIVE ANALYSIS OF RURAL AND URBAN TOURISM ACTIVITIES AND FACILITIES

In the rural areas, tourism development is mainly focused on the natural and cultural resources like game viewing, bird watching, hill climbing and water-based tourism. Therefore the activities are mainly in the wild game and culture because of the existence of the National parks, game reserves forests and landscape. Therefore there is a need to develop knew tourism products like farm tourism, cultural visits, home stays, promoting village walks, participating in the traditional arts and crafts, performing dances and drama.
In the urban areas, there are mainly the artificial attractions and this has been due to the improvement in technology and infrastructure development. There is therefore a need to develop new tourism products including shopping trails, religious trails, historical and heritage trails, events tourism, sports tourism, health tourism and educational tourism. All these developed would increase on the tourist flows in the country

The tourism supporting facilities in rural areas are mainly basic for example accommodation is mostly provided in cottages, campsites, lodges, motels, small scale hotels and restaurants. In the urban areas, the facilities are well developed especially in the capital area zone like hotels at the international standards with electricity, power supply, water and high quality service delivery.

Accessibility of the attractions and activities in the rural areas is poor like the case of poor marrum roads apart from some few areas that have airfields and can be accessed with air transport. The accessibility in the capital area zone is easy as it has the international airport, airfields, railways and good and coordinated roads.

6.0 DEVELOPVING CULTURAL TOURISM IN KABAROLE

6.1 Introduction.
Uganda has got an opportunity of developing cultural tourism and Kabarole in particular. Tourism in Uganda has been based on wildlife especially the flora and fauna as observed in the tourism arrivals of Uganda.
This has made Uganda to low tourist arrivals however there are resources that need to be exploited for tourism development including cultural resources.

Given the provision by the Tourism policy for Uganda (2003), the different stakeholders need to e use the opportunity to exploit these resources by finding the new tourism product, package them and integrated them in the growing tourism markets.

6.2 Definition of cultural tourism.
Cultural is a complex whole that includes knowledge, beliefs, arts, morals, laws, customs and any capabilities and habits acquired by man as a member of the society.
Therefore Cultural tourism involves the movement of people to cultural attractions away from their normal places of residence with the intentions of gathering new information and experience to satisfy their cultural needs.

6.3 Need for cultural tourism in Kabarole.
Kabarole has rich cultural resources including the king’s palace, arts, crafts, the traditional technologies in agriculture and other economic activities, the traditional architecture, story telling, cultural features like lakes and Amabere.
Therefore, developing cultural tourism in Kabarole will create employment to the people, increased interaction with people from other countries that will increase the market share, increase in the cultural pride and cultural strengthening.

6.4 Objectives of developing cultural tourism in Kabarole district.
• To empower the local community economically through the involvement in the activities.
• To put the available and unexploited resources into proper use
• To increase the visitor stays in the areas that will act as the driving force to the multiplier effect.
• To create awareness of the existence of many varying cultures and to appreciate them.
• To increase on the diversity of the Uganda’s tourist market.

6.5 Income generating opportunities for cultural tourism.
These opportunities can produce memories, adventure, experience and friendship between the local people and the tourists and all the major stakeholders in the tourism industry. The income generating opportunities will include the following;

Art and crafts (souvenirs)
The people of Kabarole especially the Batooro have a variety of traditional crafts and artifacts including the defensive weapons like spears and the shields, balls made of banana fibers, milk pots, mats and the modern forms of mosaic and embroidery but on the African pieces of materials. These can be exhibited to the tourists and also sold to them as souvenirs. As tourists participate in these exhibitions and buying these arts and crafts, they will learn how to appreciate the Tooro culture and increase the incomes of the people selling them.

Traditional architecture
This involves the way people used to build their houses before colonialism like showing how Omukama's palace was built and also how other people were building their houses. These huts or houses can be rented to the tourists such that they can feel the Tooro culture and its authenticity as the local people who rent them out get some money from the tourists.

Cloth making and clothes
This involves the way how the early king and the Batooro were putting on. These would include the casual clothing of the Batooro, the ones for different occasions like the Kanzu for men and Shuuka for the women and the dresses for the dances and music. The tourists can buy clothes for their use or they can organize the dressing shows to the tourists at a cost.

Pottery
The Batooro and Banyankole used to make different pots for different purposed in different shapes. The shape and the size of the pot depend on the use of that pot and they can be for serving food, storing the drinking water, fetching water, preparing food especially millet bread ( Kalo) and porridge. These pots can now be used to serve food to the tourists in the traditional and modern hotels or they can be sold to them as souvenirs for decorative purposes.

Weapons and arms
The weapons including the spears, arrows and the drums for alerting men were used for communications and defense. These can now be sold to the tourists and showing them how they are used. For example different spears have different shapes and sizes depending on the purpose they serve.

Musical instruments
The musical instruments include the drums like the ones used on the coronation days, the King’s royal drum and the ones used for music and dance, the flutes and horns. These can be played to the tourists at a cost or sold to the tourists in for of souvenirs.

Basketry
Different baskets are made in different shapes for different purposes. The baskets that are made by the Batooro include the ones for storing food, serving it, winnowing trays. Others are used for local and traditional methods of fishing and for traditional ceremonies like marriage ceremonies. These fishing baskets can be rented to the tourists who may be interested in using the traditional methods of fishing. They can also be used for serving food in the hotels for different dishes like “Kalo”.

Festival
Different festivals are performed to celebrate indigenous and ethnic cultural heritage, religious festivals, historically significant occasions, sporting events, seasonal rites and agricultural products. When advertised and properly organized, they can attract many people allover the world to come and attend these festivals at a fee.

Events
Events including artistic performances, sporting competition, conferences, carnivals and conventions can be properly organized and integrated into the itineraries of the tourists. Some adventurers can also participate to get the thrilling experience with the local people. The events may be special events that are one-off happenings designed for particular need or local community event that may be established to involve people in the shared responsibility or experience to bear mutual benefits.

Gastronomy
This may involve the local foods and drinks where by the tourists may be involved in buying the food stuffs , learning about the ways of cooking ,local foods and learning about the eating and drinking habits of the local communities . The tourists may also participate in the eating with local communities to share the dining experience with them.

Heritage
Many tourists are interested in culture and heritage like learning about the history of the kingdom, stories behind the origin of Amabere ga Nyinamwiru and the crater lakes. The Batooro elders can organize the excursions with the tourists like during the camp fires and they start telling them about the stories.


Village walks
Due to the growth of ecotourism and culture tourism, many are interested in experiencing new things as some of the tourists are bored of the town life. This can give an opportunity to organize the village walks that would take 2 to 3 days while the tourists are sleeping in the camps with the local people.

6.6 Tourism facilities needed for cultural tourism development.
For cultural tourism to develop in Kabarole there is a need to develop different services and facilities that include the following;

Outstanding management and administration is needed for facilitating, managing and running the activities in Kabarole.

A rural tourism cultural centre is also needed that can be situated in Fort portal town such that the tourists who may not be having time to move deep into the villages can get the information from the centre. The center will also be for providing the information about the Dos and Don’ts when one is in the area and provide for ethnocentrism.

There is need for accessibility in terms of transport like an airfield, roads and tracks leading to the major cultural attractions.

Guiding services are also needed where the tour guides who are trained on how to handle the issues of cultural differences to equilibrium. These would be helpful in taking tourists in different cultural attractions.

Different supporting facilities are needed to develop cultural tourism. These may include restaurants (including fast foods, takeaways, bars and beverage services), craft shops and souvenirs, camping sites and entertainment centers among others. Accommodation will be provided in different cultural sites.

Augmented products that can be provided to the tourists include telephones, internet services and the postal services.

7.0 TOURISM MARKET PLAN FOR CULTURAL TOURISM IN KABAROLE DISTRICT
7.1 Introduction
Tourism marketing is the management process of anticipating, analyzing and satisfying the existing and potential visitor wants and needs more effectively than the competitive suppliers or destinations. The planning of the destination will involve analyzing the market opportunities, researching and selecting target market, developing marketing strategies, planning marketing tactics and implementing and controlling the market effort.

7.2 Marketing objectives.
• To increase the awareness about the new product (cultural tourism).
• To achieve successful entry into international markets.
• To increase total sales of the tourism product.
• To improve the country’s image and re-branding of Uganda as a tourist destination.
• To increase Uganda’s markets share in the international market.

7.3 Target markets / market segments
The market is targeting the international market especially the countries of Britain, Germany, United States of America, china, South Africa and the rest of Europe because they are the major tourism generating countries.

The regional market will also target the east African countries like Kenya, Tanzania, Burundi and Rwanda. This would help because of being in the same conditions and cultures. In other words, their demands are not burdening.

The domestic market is also targeted and will involve the school groups and other groups interested in cultural tourism. This is targeted because it helps the country during the period of off-peak season when the country has low international tourist arrivals. The market also has little demands because the conditions are almost the same as theirs and even the food they use does not differ much.

7.4 Market analysis for cultural tourism.

Strength
Tourism in Uganda still has few products to offer apart from wildlife. Therefore cultural tourism can easily be integrated in the tourism product.

There has been increased demand for cultural tourism especially by the retirees who are interested in the culture of other people because theirs have been eroded away.

Weaknesses
There is inadequate information provided to the public about the new product like cultural tourism.

There is poor infrastructure in terms of roads that link the cultural sites. Most of the means of transport used include bodabodas that may be inconvenient to the international travelers.

Advertising and publicity is still inadequate and even the little that is done focuses mainly on wildlife and neglects culture.

There is the domination of small scale enterprises like the craft shops in fort portal town and the community projects like the ones in Bigodi are on a small scale that becomes unreliable.


Opportunities
There is need for infrastructure development in terms of roads, accommodation facilities and communication systems.

Cultural education and training are needed for improvement in the skills in the customer care, quality assurance marketing and retailing services and community tourism.

There is need to develop domestic holidays since it can contribute much to the Small scale and Medium scale Enterprises (SME).

Threats
Political instability in Uganda in the 1970’ during the Amin’s regime which created poor image of the country abroad especially in Northern Uganda which limits the number of tourists in the area.

Economic factors including inadequate capital investment, few incentives to local people and high levels of poverty in rural areas.

Seasonality of the tourism industry that paralyses the whole tourism industry I general causing problems in tourism planning and marketing.

The value for money in Uganda is very high compared to the services provided to the tourists by the service providers.







7.5 Marketing channels

For cultural tourism to be developed, the following marketing channels shall be used to reach both the domestic and international tourists.

The online media will be used to target mainly the international tourists through the use of the worldwide web and the internet because it is convenient in the modern world.

There will be the use of brochures that shall be provided to both the local and travelers indicating the location of the cultural attractions and how they can be accessed.

There will be the use of television shows like the ongoing adverts on the CNN and some other local television channels and the local news papers.

The tour operators and the travel agencies shall also be provided with enough information about cultural sites and attractions in Kabarole and encourage to include them in the itineraries.

The world of mouth shall be used which will be ensured by high customer satisfaction such that by the time they get home they can be able to recommend them to their friends who may have similar interests.








8.0 SUMMARY CONCLUSIONS AND RECOMMENDATIONS
8.1 Conclusions

Uganda has developed tourism industry and has acted as the key factor to the economic development of the country like through the creation of employment to the masses, foreign exchange earner, and conservation of the natural and cultural resources and development of other sectors through the multiplier effect.
Therefore tourism needs to be planned and supported and developed if Uganda is to compete favorably in the market place. Uganda has an opportunity of the unique resources especially the gorillas, forests, lakes, falls and rivers.

There are many tourist activities that have been developed from these resources like gorilla and chimpanzee tracking, bird and butterfly watching, cultural tourism, village walks, nature and forest walks, game viewing, hill hiking, launch cruises and white water rafting. There are still more tourist potentials like canopy walks and viewing, farm tourism, cultural tourism, kayaking and organizations for events tourism. There is also need to exploit more of the resources for tourism development.

There has been partnership and coordination between different stakeholders in the destinations like the government, private sector, donors and Non governmental Organizations, tourists and the local communities especially in the collection of medicinal plants honey harvesting, collection of firewood and minimal hunting of specific animals.

Despite the rate and the level of tourism development in Uganda, most of these areas are facing the challenge of inadequate funding, poaching, inadequate skilled manpower, poor infrastructure, complaints of the local people about the invasion of animals into the communities among others.


8.2 Recommendations

According to the field study carried out, the major challenges facing the tourism industry are low conservation awareness, rejection of the policies by the local communities and the encroachment on the protected areas. There is therefore a need for the involvement of all stakeholders in decision making including the tourists, government, private sector and the local communities, encouragement of the collaborative protected area management through the involvement of the local communities in decision making, creating awareness about the need for the conservation of the environment to the major stakeholders through carrying out seminars, excursions, public talks and the performances advocating for the nature conservation.

There is need for improvement in infrastructure like the roads linking the tourist destination especially in rural areas where the roads are very poor and impassable, employment of the trained and skilled personnel like the tour guides and the people working in the hotels to provide efficient services to the tourists.
There is also a need for more facilities to be established in the destinations like the hotels restaurants and lodges to facilitate the tourist activities.
The government should take a key role in the tourism development in the country through funding growth and solicit for more funds in case of need for tourism development and it should focus and target at marketing East Africa as a single destination.

THE BUSINESS PLAN OUTLINE





1.0 Introduction
The business plan was drafted by the Sky Tours Travel companion 31st Oct. 2007. it was mainly drafted for different purposes like soliciting of the funds from the donors and the financial support, to assist in the decision making process, guiding the general performance and operations of the company, and to help in fulfilling the stated objectives and goals of the company.

The business plan looks at the different areas like the situational analysis that is the Strength that the company enjoys, the Weaknesses affecting the operations of the company internally, opportunities that are lying ahead for the company to grab and the Threats which are the external environment affecting the operations of the business (SWOT analysis).

The business plan also looks at the vision, the mission statement, the objectives that are to be taken, strategies being taken, the goals and programs Sky Tours and Travel Company is working on and the ones that are still to be achieved.
The plan also looks at the services being offered by the company, the current status, technology and research, operational pans, management and administration and the funding requirements.


2.0 Vision
The company’s vision is to become the become the leading tour and travel company operating at international level and having many branches, being the largest employer in the region and packaging the best quality of the products and activities.

3.0 Objectives
 To provide better and quality services.
 To satisfy our clients with all services and products which are be offered
 To create a wider market for our products and services.
 To provide the best value for money package in the business company
 To create partnership with other companies, associations and principals like air lines hotels.

4.0 Goals:
 To have a professional work force.
 To re package the company’s products and services
 To operate world wide that is serving clients from nation to nation.

5.0 Programs of sky tours and Travel Company:
Financing the company so as to boom and be able to operate internationally competing favorably with first class tours and Travel Company such as Thomas cook and American tours.
Expanding the company’s services and products through setting up many branches worldwide and this can be done through marketing and advertising.
Enhancing customer care, better service and products delivery to our clients by employing of the trained staff

6.0 Values
• The company values mostly providing our clients with the services needed in the shortest time possible.
• The employees of the company are very honesty to the clients during the service provision.
• The satisfaction of the clients is our pleasure as “the customer’s satisfaction is our pleasure”
• The moral conduct of both the tourists and the employees is strongly emphasized in the service provision
• We provide the service according to the public and tourist interests as we believe that “The customer is always right” and “the customer is the king”
• There are law and policies that are followed by the company to ensure the service quality is provided to the clients
• Adequate and timely information is provided to the clients the website brochure and through our trained information providers like the consultants.

7.0 Mission and Strategies
The mission of Sky Tours and Travel Company is to provide and develop the best tourism products and services to our clients who demand the products and services that a company produces through the employment of the skilled personnel and improvement in the customer care.

The company’s strategies include;
 The company getting financial support from the profits gained. For example; commissions, and soliciting funds from donors.
 Developing techniques that will be used in getting and analyzing and using the information for decision making, technology used and communication with in the business, for example use of effective computers with internet services and telephones.
 Service quality will be maintained by the company through the improvement of customer services, charging low prices compared to the competitors, having trained staff, carrying on-job training and analyzing the strength weaknesses, opportunities that exist and the threats that will affect the operations of the company.
 Continuous and consistent planning and research will be ensured both for short term and long term operations by the planning and policy making body of the company.
 Monitoring the world stock exchange market in order to keep in touch with competitors.
TABLE 1

7.1 SWOT analysis of the activities done by the company
Activity Strength
Weaknesses
Opportunities
Threats

Car hire
-Increased number of tourists
-Having vehicles
- Cheap rates
- Hiring vehicles
- Competitive car hires

- Acquired on need
- Limited air access
- Competition
- Seasonality
- Insecurity



Foreign exchange services -Increased number of clients
- Location
- Risks of losing peoples money
- Exchange money value - Increased used of foreign currencies - Fluctuations
- Completion
Consultancy - Trained and qualified personnel
-Adequate research - Costly
-Inadequate language skills -Partnership with IATA
-Available information sources
- Globalization - Competition
Safaris - Trained tour guides
- Available cars for hires - Limited finances - CHOGM -Risks like accidents
-Poor road networks
Travel insurance -Existing insurance companies
-Confidence building - Costly
-Keeping of documents - Partnerships with insurance companies - Bureaucracies

8.0 Present status
The company has a number of departments including the human resource department, accounting department, marketing department, sales department and stores department.
According to the stated objectives, some of them have been achieved and others not due to some constraints and challenges

The company has been able to improve on the quality of the service provided to the tourists as they normally give us the feedback through our e-mails and the simple questionnaires that are given to them.
The company employs qualified workers who are in different departments like the tour guides and the reservations managers who have the increased contact with the tourists that improves the image of the company
The company has also managed to open up new branches in some countries like South Africa, Egypt, Chicago and the proposed one in Paris.

The sales and profits have also increased as a result of advertising and creating awareness about the existence of the company, the financial capital of the company have increased that has made the salaries of the workers to be increased to improve on their motivation. There has also been improvement in packaging of the new products that are done according to the interests of the tourists who demand them.



9.0 Challenges
The company has not fulfilled some of its objectives because of a number of challenges it faces of which may be internal and others external, some avoidable and others unavoidable. These challenges include the following;
• Competition as there are many tour and travel companies that are offering the same products which also make it expensive to create a difference between the company and competitors
• Increased influx of the clients from different countries who may need different ways of handling them like the issues of the languages for example Chinese
• Inadequate finances which have affected our marketing and delivery activities of the products
• Poor infrastructure development in terms of roads which have made our safaris not to be effective as many roads have a lot of potholes especially the ones in the rural areas that sometimes become impassable during the rainy season.






Table 2
9.1 A SUMMARY OF THE SWOT ANALYSIS FOR SKY TOURS AND TRAVEL COMPANY
STRENGTH WEAKNESSES
 Internal size of the office
 Reputation of the company
 Convenient location
 Product strength that is unique from competitors
 Contacts overseas
 Friendly people
 High quality of safari experience  Staffing
 Inadequate financing
 Promotion and low awareness in the market place
 Inadequate or expensive packing facilities
 Price
 Limited air services
OPPORTUNITIES THREATS
 New housing estates being built in the vicinity
 A new industrial development
 Marketing tactics
 Large and new markets coming up
 New destinations or enhancement of tourist infrastructure
 Tourism cooperation and marketing of East Africa as a single destination
 Longer stays and high expenditure by tourists
 Funding from donors
 CHOGM  Economic and global political situation
 Poor image of the country and insecurity
 Local economy
 Competition and their increased effectiveness
 Currency fluctuations and fuel increases
 Seasonality
10.0 Product description
Sky Tours and Travel Company is offering a large number of services to the clients that include the following;

10.1 Car hires service
The car hire services are offered where by the company gives the cars to the tourists but they are also hired to the people who have the weddings and other functions and arrangements that may require the use of vehicles. The vehicle are hired from the other tour companies and them given to the tourists on the profit except if it is a small number then the company vehicle can be used.

The vehicles are given in a way that sometimes the tour company provides the driver or the tourist’s drive themselves paying different rates. The vehicles that are used must be in good condition, licensed, and the driver must have the driving permit. If the client wants to drive him/herself, the terms and the requirements are agreed upon before the vehicle is taken.
10.2 Reservations and bookings
The tour company offers the services to the clients who are traveling in a way that it books for the accommodation in the destination. The clients are booked for such that as the tourists are paying it is at an “all inclusive price” offered for sale.



10.3 Arranging for the documents
In case there are clients that want to travel and they do not have the travel documents, the company arranges for them on behalf of the clients. The documents that are normally dealt with include the visas, passports and other related travel documents like travel insurance. This is done in such a way that if the client is to travel, s/he is likely to arrange the bookings with us. The conditions and the other requirements are also given to the client who may intend to travel.

10.4 Foreign exchange services
Because of the increased used of the foreign currencies like the dollars and pounds, it necessitated people to exchange them into the local currencies that became possible for us to provide the service. The company runs a foreign exchange bureau that aims at helping clients who may want to change the money by bringing the services nearer.

10.5 Consultancy
Sky Tours and Travel Company provides travel information to the actual and potential clients. The information that is provided is concerning the requirements of travel to certain areas, the cultures in the areas and how the client should behave while traveling, the tourist attractions that are available, the accommodation facilities that exist at the destination areas.
Most of this information is obtained from our brochures our website (www.skytoursandtravel.com ) that is always updated with new information and our magazines that are published quarterly.
10.6 Safaris
The safaris are carried out mainly in the East African region in the countries of Uganda, Kenya, Tanzania and Rwanda. They are conducted with our trained and qualified tour guides in all the fields like bird watching, game viewing cultural tourism, ecotourism, gorilla tracking, mountaineering catering for all the types and interests of the tourists.
The safaris are carried out using the tour vehicles especially the game drives n the national park.

10.7 Travel insurance
Sky Tours and Travel Company arrange for the travel insurance to the clients. It arranges with the insurance company on behalf of the client of which the cost is included in the package. During the travel insurance, the company provides all the information required for insurance and the insurance cover the client should cover the country the client is traveling to, the amount of luggage to carry and the circumstances back home.
11.0 Profiles of the target market
Sky Tours and Travel company targets both the external or international tourists like the ones from United Kingdom, Germany, Denmark, United States of America china and South Africa and other major tourist generating countries.

The regional market is also targeted that includes the countries of East Africa like Kenya, Tanzania, Rwanda and Burundi. These countries are targeted because they help much in especially during the off-peak seasons when the international arrivals are very low.
The market is also targeted because their demands are not too much as they are from the same region.

The domestic market is also targeted which includes the business travelers, governmental officials, holiday makers and honey mooners and even the students who may be carrying out the study tours.

The company segments the market mainly according to the age like the youth, the adults and the elderly with each segment having a reasonable size and a reliable one that can generates income to the tour company.

The revenues and the arrivals are increasing slowly and sometimes sharp increase during the peak seasons but at a normal rate. This is mainly because of the increased advertising and creating awareness within the market place.

Among all the target markets, Sky Tours and Travel Company receives more of the international tourists than the domestic and the regional as they bring in a lot of money through the purchase of the expensive tourism products.



12.0 Marketing strategies, sales and projections
Advertising is used through the use of the radios, the televisions and the newspapers. The company writes the article into the newspapers targeting at creating awareness about the nature conservation by all the stakeholders hence marketing its products. This is also done through the use of magazines like “The Eye” and the Uganda info Digest.
Market segmentation is also used where the market is divided into different sub groups of similar customers. This helps to improve on the productivity and efficiency as the company concentrates on one region or one age group.

Discount allowance for the people that have been dealing with us for example a person who has booked above 10 times is given a discount that markets our products and creates customer loyalty hence increasing the sales of the company.
Participation in exhibitions and trade fares to show what we offer to the public. These exhibitions are both national and international together with other travel agencies and the principals

Carrying out market research in order to identify the needs and wants of the actual customers and the potential customers and this is done through asking the clients either by questionnaires or carrying out the post sale services.
Offering services at low prices such that the company can out compete other companies in the same business.

This is also be done in addition to the increased quality and good customer care and by creating rapport

13.0 Technology, research and development
On the technological matters the company is also using the modern means of communication in a way that it uses the computers that are connected to the internet in the reservations and bookings for the client. The computers are used as the means of communication between the tour company and the client. The computers are also used in the day-to-day operations of the business.

The company has acquired the telephones for the office work and also in the communications with our clients. The office telephones are distributed to the managing director, the reservations manager and the secretary.

Furniture for management and ,like any other tour company, sky tours and travel have acquired excellent furniture for the office which includes front desk for where the computer is to be placed, sofa set , where our clients can sit and feel comfortable, modern office chairs for the management.

Website and email address. As a result of high demand of the use of modern technology, sky tours and travel company had to find a way of not being left behind, as a result, the management decided to establish its own website and email address where actual and potential clients would easily get to know more about the company, what we offer, where we are located, how different we are from our competitors.

Brochure designing, sky tours and travel had to find a way of putting what it offers to the clients in form of tangible offers. It is from here that our clients can see, read what the company offers to them. The brochures also work as marketing tools for our company; it also enables us to summarize our designed itineraries.

Research on customer interests and markets Sky tours and travel carries on the research to find out what the customers demand and it is done to through the interviews carrying out consumer surveys and use of the questionnaires.

The vehicle has also been acquired by the tour company to carry out the company’s activities and for carrying out safaris. The vehicle is used in case of the small numbers and when the number is large, and then the bigger ones are hired.



14.0 Operational plans
We have set specific hours of arrival and departure to and from office for the effective work of the employees. This is done by making sure that the employees sign in the books every time they arrive in the office and as they are leaving.

Working is in shifts where by there are two shift and of which each shift works for 8 hours in a day. The premises do not close and therefore the clients are properly served with the services.

Sky tours and Travel company purchases the tickets on behalf of the clients and is done on demand in a way that it is after the customer has decided on the travel that the company will arrange for the ticket before the departure date and the company makes sure that it is done in time.

Regular monitoring and supervision of the work done by the employees which is done to ensure that the work is done in a proper way to ensure the quality of the services provided to the clients

The transfers are organized for the clients who book with the company. They are mainly picked from the airport to the hotels where they are booked and sometimes taken back after their period of stay. Sometimes the tourists are taken around the town to visit the major attractions within the vicinity.

15.0 Management and administration
The managing director who is the supervisor and he is the one concerned with the overall activities of the company. The manager has good communication skills and knowledgeable about the trade and tourism and should have good managerial skills.
Tours manager with enough qualifications, with computer skills and management, and knowing many languages for easy communication and he has enough experience and high quality service.

The reservations manager who is responsible for the bookings made by the clients who is computer literate and good communication skills to communicate wells with the clients especially during the telephone communication

Accounts manager/ officer with good business skills who is responsible for the controlling of the funds and he is qualified with the skills.

The secretary or the messenger who helps in the office work and she has qualifications in typing and short hand, skills in office management and computer work

The tour guides / drivers who are responsible for taking the tourists. They are qualified in the field work and skilled in tour guiding, good communication skills; know many other languages apart from English that caters for all the groups of the tourists, with driving permits, honest, presentable and courteous.


16.0 Organizational structure




















17.0 Financial projections
This can be looked at using The Trading Profit and Loss Accounts, Balance Sheet and Financial flow of the business.
SKY TOURS & TRAVEL CO
TRADING, PROFIT AND LOSS ACCOUNT
FOR THE PERIOD ENDED 30TH SEPTEMBER 2007
UGX (000) UGX (000) (000)
Sales 18,600
Less cost of goods sold
Opening stock 2,368
Add purchases 11,874
14,242
Less closing stock 2,946
Cost of goods sold 11,296
Gross profit 7,304
Add any other income
Discount received 1,000
Less expenses 8,304
Salaries and wages for employees 3,862
Add accrued salaries 138 4,000
Electricity 304
Less pre paid units of power 104 200
Insurance 78
Car hires 166
General expense 314
Depreciation of machines 780
Total Expenses 5,538
NET PROFIT 2,766







The following balance sheet is showing the assets, the liabilities and the owners’ liability of the company derived from the financial statement.

SKY TOURS & TRAVEL CO
BALANCE SHEET
AS AT 30th SEPTEMBER 2007
ASSETS COST(UGX000) Accumulated
Depn.(000) Net value
(000)
Non current Assets
Building materials 8,000 8,000
Motor vehicle 7,800 780 7,020
Current assets 15,800 780 15,020
Closing stock 2,946
Debtors 3,896
Prepaid electricity bills 104
Bank 1,200
Cash 482 8,626
TOTAL ASSETS 23,648
EQUITY AND LIABILITIES
Capital and reserves
Capital 18,013
Add net profit 2,766 20,779
LIABILITIES
Current Liabilities
Credit 2,731
Accrued Salaries 138
Total Liabilities 2,869
TOTAL EQUITY AND LIABILITIES 23,648

18.0 Funding requirements
For the proper operation of the company, the company is expecting to get the assistance and support to supplement on the company’s finances from the donors and banks. The money that is expected to be used as follows;
• 500,000 for the maintenance from the donors
• 2,000,000 for another vehicle to purchase that is a loan expected from front page microfinance
• 500,000 for designing, updating and maintaining the website (www.skytoursandtravel.com)
• 5,000,000 (½ from the donors and ½ from the bank) to complete the new premises of the company.

The company expects the following returns as summarized bellow;
• Expanded market due to information displayed on our website targeted at creating awareness about Uganda as a “new” destination
• Increased number of tourists due to the second number of vehicle if it is purchased soon that is expected to increase the profits of the company.
• Increased sales are expected as a result of increased interest of the people to travel around the world, increased advertising and market segmentation.
• Retention of customers and creation of the customer loyalty due to the fact that we offer discounts to the customer the normally book with us. The satisfied customers usually recommend the product to other people.

19.0 Implementation
The major decision points mainly include the following;
• Taking on the more qualified personnel for the proper delivery of the services to the clients in order to maintain our status.
• The company is being advertised allover like in the local newspapers, the websites and through the magazines of which it has subscribed as the member hence increasing on the sales.
• The employees are being trained of which some are trained while on the job and others trained before they are employed that has increased on the quality of the service provision.
• There is reinvesting back the capital within the business of which the money is got from the gained profits.
• The company is currently a member of The Uganda Travel agencies Association (TUGATA) and Association of Uganda Tour operators (AUTO) and have subscribed with Nature Uganda.
• The research is always carried out in the market places and about the competitors for the purposes of sustainability of the company.
From company include;
• The management is required to control the budgets and financial flows of the company that is it should look into programs, procedures of the company to maintain financial health and its progress.

• The management also has the task of coordinating all the activities and different departments within the company.

• The employees are required to be cooperative, trustworthy and coordinated in different departments

20.0 Conclusion
Tourism is a promising industry not only in Uganda but also in the whole world. It was from this background that Sky tours and travel company directors took a practical decision to put their financial resources in the field of tourism business. Sky tours and travel company’s directors together with the employees are determined to see the success of the company in the business of tourism.

However like any other business enterprise, Sky tours and travel company lacks enough financial stamina to enable the company’s dream of success come into a reality. As a result, the company seeks financial help which will not only increase on its financial stand but also enable the smooth running of the company’s operations and increase on its competitive advantage in the tourism business.


21.0 Summary of the plan
The plan which was prepared by the Sky Tours and Travel Company mainly highlights the issues like the vision, mission the company uses to achieve the vision, the goals that the company is targeting to achieve, the strategies taken and the challenges that affect the operations of the company.
The company looks at the financial projections, the financial requirements and what the company has achieved in relation to the technology, research and development.

The challenges that are facing the company are internal like inadequate financing, inadequate manpower required for the company like the language skills required by the tour guides while others are external like seasonality of the tourism industry, poor image of the country, poor infrastructure development.

The company has tried to concentrate on the major tourist generating countries where it has established the offices like USA, UK, France, Egypt, china, south Africa and these countries are mainly the ones that developed tourism earlier especially the ones from the temperate region who come for the tropical sun..

WAYS TO SOMEONES DAY BRIGTER


Call an old friend, just to say hi.

Hold a door open for a stranger.

Invite someone to lunch.

Compliment someone on his or her appearance.

Ask a coworker for their opinion on a project.

Bring cookies to work.

Let someone cut in during rush hour traffic.

Leave a waitress or waiter a big tip.

Tell a cashier to have a nice day.

Call your parents.

Let someone know you miss them.

Treat someone to a movie.

Let a person know you really appreciate them.

Visit a retirement center.

Take a child to the zoo.

Fill up your spouse's car with gas.

Surprise someone with a small gift.

Leave a thank-you note for the cleaning staff at work.

Write a letter to a distant relative.

Tell someone you thought about them the other day.

Put a dime in a stranger's parking meter before the time expires.

Bake a cake for a neighbor.

Send someone flowers to where they work.

Invite a friend to tea.

Recommend a good book to someone.

Donate clothing to a charity.

Offer an elderly person a ride to where they need to go.

Bag your own groceries at the checkout counter.

Give blood.

Offer free baby-sitting to a friend who's really busy or just needs a break.

Help your neighbor rake leaves or shovel snow.

Offer your seat to someone when there aren't any left.

Help someone with a heavy load.

Ask to see a store's manager and comment on the great service.

Give your place in line at the grocery store to someone who has only a few items.

Hug someone in your family for no reason.

Wave to a child in the car next to you.

Send a thank-you note to your doctor.

Repeat something nice you heard about someone else.

Leave a joke on someone's answering machine.

Be a mentor or coach to someone.

Forgive a loan.

Fill up the copier machine with paper after you're done using it.

Tell someone you believe in them.

Share your umbrella on a rainy day.

Welcome new neighbors with flowers or a plant.

Offer to watch a friend's home while they're away.

Ask someone if they need you to pick up anything while you're out shopping.

Ask a child to play a board game, and let them win.

Ask an elderly person to tell you about the good old days.

During bad weather, plan an indoor picnic with the family.

Buy someone a goldfish and bowl.

Compliment someone on their cooking and politely ask for a second helping.

Dance with someone who hasn't been asked.

Tell someone you mentioned them in your prayers.

Give children's clothes to another family when your kids outgrow them.

Deliver extra vegetables from your garden to the whole neighborhood.

Call your spouse just to say, I love you.

Call someone's attention to a rainbow or beautiful sunset.

Invite someone to go bowling.

Figure out someone's half-birthday by adding 182 days, and surprise them with a cake.

Ask someone about their children.

Tell someone which quality you like most about them.

Brush the snow off of the car next to yours.

Return your shopping cart to the front of the store.

Encourage someone's dream, no matter how big or small it is.

Pay for a stranger's cup of coffee without them knowing it.

Leave a love letter where your partner will find it.

Ask an older person for their advice.

Offer to take care of someone's pet while they're away.

Tell a child you're proud of them.

Visit a sick person, or send them a care package.

Join a Big Brother or Sister program.

Leave a piece of candy on a coworker's desk.

Bring your child to work with you for the afternoon.

Give someone a recording of their favorite music.

Email a friend some information about a topic they are especially interested in.

Give someone a homemade gift.

Write a poem for someone.

Bake some cookies for your local fire or police department.

Organize a neighborhood cleanup and have a barbecue afterwards.

Help a child build a birdhouse or similar project.

Check in on an old person, just to see if they're okay.

Ask for the recipe after you eat over at someone's house.

Personally welcome a new employee at work and offer to take them out for lunch.

While in a car, ask everyone to buckle up because they are important to you.

Let someone else eat the last slice of cake or pizza.

Stop and buy a drink from a kid's lemonade stand.

Forgive someone when they apologize.

Wave to someone looking for a parking space when you're about to leave a shopping center.

Send a copy of an old photograph to a childhood friend.

Leave a pint of your spouse's favorite flavor of ice cream in the freezer with a bow on it.

Do a household chore that is usually done by someone else in the family.

Be especially happy for someone when they tell you their good news.

Compliment a coworker on their role in a successful project.

Give your spouse a spontaneous back rub at the end of the day.

Serve someone in your family breakfast in bed.

Ask someone if they've lost weight.

Make a donation to a charity in someone's honor.

Take a child to a ballgame.

And last, but not least...

Forward this list to 10 of your favorite people!